Terms and Conditions:
The Site is operated by Fox’s Felts Limited (“we”). We are registered in England and Wales as company number 10912697 and our VAT number is GB 275 8067 69.
Our registered address is:
Unit C4 Harlow Business Centre
General email: email@example.com
- Our contract
Your order constitutes your offer to us to buy the goods that you select when placing your order on the Site. All orders are subject to availability and acceptance by us. We will send you an email acknowledging receipt of your order, followed by confirmation that we can and will fulfill the order. Your order is not confirmed until you receive confirmation of your order. The acknowledgement email does not constitute acceptance of your order by us.
- User account registration, passwords and security
3.1 You have the option to open an account via the Site to place and refer to your order(s). When registering for a user account, you will select a password and user name that you can use to access your online account.
3.2 You are responsible for maintaining the confidentiality of your password and user name, and are responsible for all activities that occur under them. We will not be liable should your password or user name be used by someone else (unless such use is due to our negligence).
3.3 You agree to notify us immediately of any unauthorised use of your password or user name.
- Compliance and Testing
All Fox’s Felts products are carefully designed to comply with all relevant EU safety standards. We routinely submit batches of toys for independent safety testing, but please note: it is not a requirement for each style to be tested. All current certificates are available on request.
International customers: we do not test to any other standards other than European safety standards EN71 (Parts 1,2 & 3) which are then safety tested by a UKAS approved accredited independent test house. Our new dummy clips are tested to meet EU regulations BSEN 12586:2007
- Payment methods
5.1 Fox’s Felts accept payment for purchases of goods and/or services you make through the Site may only be made by debit or credit card using our payment facility, or via the authorised payment options including Paypal and Apple Pay.
5.2 You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions).
5.3 For delivery destinations within the EU prices include VAT or other sales taxes where applicable. For delivery destinations outside the EU, prices do not include VAT or other sales taxes.
- Delivery and Lead Times
6.1 All standard orders will be dispatched from our Essex address within a maximum of 7 business days of your order payment being cleared. Times do vary depending on the product you have purchased so please see additional information on the listing for a more accurate time span.
6.2 No orders will be dispatched until payment has been received in full.
6.3 We cannot take responsibility for incorrect delivery addresses entered at the checkout. Any loss caused by incorrect addresses, financial or otherwise, will be your responsibility, unless the negligence is ours.
6.4 Orders are typically delivered by Royal Mail or courier, and are subject to the terms and conditions of these third parties.
- We reserve the right to change delivery costs and method of postage at anytime.
7.1 Non-personalised items can be returned or exchanged within 14 days. Items should be well packaged and returned in their original condition, in resaleable condition.
7.2 Personalised and bespoke items are non-refundable, unless damaged at the point of receipt or supplied with errors caused by our negligence.
7.3 Returns will only be processed following contact with our team via email on firstname.lastname@example.org
7.4 This must include the invoice/order number and a reason for return.
7.5 It is advisable for you to obtain a proof of posting when returning items, as they remain your responsibility until we have received them. In the event that the goods are not in resaleable condition, we reserve the right not to provide a refund and you will be responsible for the cost of such goods being returned to you, within 28 days of our notification.
This does not affect your statutory rights.
We accept backorders. This means that when purchasing the item it’s not currently in stock and the order will only be fulfilled when possible. If we are unable to fulfill a style or item as requested then we will offer a replacement or a refund.
- Copyright and intellectual property
The Fox’s Felts name, web address and Site are registered trademarks in the United Kingdom and remain the property of Fox’s Felts Limited.
- Right to vary terms of trade
We reserve the right to vary these terms and conditions at any time without notice.